Terms

Terms & Conditions
These Terms and Conditions are for the supply of goods from us, that’s Tudor Lodge Plant Nurseries a trading name of Heathwood Nurseries of The Meadow, Higher Heath, Whitchurch, Shropshire, SY13 2JA England.  These terms and conditions apply to customers using our on-line shopping facility. Trade account clients should request a copy of our wholesale terms and conditions.
 
All orders are supplied subject to these terms and conditions and are subject to acceptance by us. It is when we deliver the goods to you that we enter into a legally binding contract between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order. All items are offered subject to availability.
 
The prices shown on the website are the prices that you will pay, occasionally we may make an error and incorrectly price goods, in these circumstances we will be under no obligation to supply at the incorrect price. The prices shown on this website are including VAT at the current rate.

We only despatch to you upon receipt of payment. Title of the goods does not pass until payment is received in full. If however a payment is revoked subsequently by the bank we will remain the legal owners of all of the goods supplied. In which case you should hold the goods on our behalf as bailee on a fiduciary basis at your own cost separately and clearly marking them in a way that they can be recognised as our property.
 
We will attempt to despatch goods promptly however we may only be able to deliver to the address shown on your payment card.

Although many products shown on this website are available in stock we are growers and we try our best to hold sufficient stock for expected sales if however the item is out of stock we will endeavour to contact you as soon as possible to advise of the delay giving you the option to wait or cancel the order. All plant sizes are estimated and provided to give you a general idea of size only.

We are a UK based company and the goods that we supply are confirmed as being suitable for use in the UK and comply within the UK law. Although many products will be suitable for applications in other countries in particular within Europe you must make your own enquiries as to suitability. All goods are supplied in accordance within the manufacturers specifications and are subject to any qualifications, representations or instructions contained within the product.
 
Delivery
Should you wish to cancel your order please let us know as soon as possible and in any instance within 30 days in writing by email or fax. If you are going to return goods you must ask us for a returns reference number before you return any item in order to ensure that any refund can be activated promptly.
 
If you have any problems with any of the goods that we supply, whether it is a shortage, non-delivery or if goods are damaged or defective upon delivery, let us know as soon as possible but certainly within 30 days and we will make good or refund the goods in question as appropriate. Our liability will be limited to the amount of money that you have paid for the goods but we will not be liable for any other compensation such as loss of business, loss of profits or any costs relating to the goods.

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered here under that is caused by any event or circumstance beyond our reasonable control.
 
This does not affect your statutory rights if you are a consumer nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

If any part of these conditions is invalid illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract and sales shall be governed by and interpreted in accordance with English law.